Privacy Policy

Introduction

voltix-dash Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We encourage you to read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Information You Provide

We may collect information that you voluntarily provide when you:

• Contact us via email or through our website
• Book a consultation or service
• Subscribe to our communications
• Provide feedback or participate in surveys

This information may include your name, email address, postal address, and any other details you choose to share regarding your financial situation when seeking our services.

Information Collected Automatically

When you access our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and approximate location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website addresses
• Date and time of access

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services
• To respond to your enquiries and provide customer support
• To send administrative information such as appointment confirmations
• To improve our website and services
• To analyse usage patterns and trends
• To protect against fraudulent or unauthorised activity
• To comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Contract: Where processing is necessary for the performance of a contract with you
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights
• Legal obligation: Where processing is necessary to comply with a legal requirement

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: We may share information with trusted third parties who assist us in operating our website and conducting our business, subject to confidentiality agreements
• Legal requirements: We may disclose information when required by law, court order, or government regulation
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• Protection of rights: We may share information to protect the rights, property, or safety of voltix-dash, our clients, or others

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls limiting who can view personal data
• Staff training on data protection

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, accounting, or reporting requirements. When determining retention periods, we consider:

• The nature and sensitivity of the data
• The purposes for which we process it
• Applicable legal requirements
• Whether the purpose of processing could reasonably be fulfilled by other means

Financial consultation records are typically retained for seven years after the conclusion of our business relationship, in line with professional and regulatory requirements.

Your Rights

Under applicable data protection laws, you have certain rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you
• Rectification: You can ask us to correct inaccurate or incomplete information
• Erasure: You can request deletion of your personal data in certain circumstances
• Restriction: You can ask us to limit how we use your data
• Portability: You can request a copy of your data in a machine-readable format
• Objection: You can object to processing based on legitimate interests
• Withdraw consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details provided below.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and your choices regarding them, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.